Our Story

Why Ellison Grey Exists

Ellison Grey Concierge Services was set up to fix a specific problem: too many buildings were being staffed by agencies who treated concierge, front of house and reception roles as an afterthought, filled from the same general labour pool used for warehouse shifts or event staffing. Front-of-building work is different. It’s the first and last impression a resident, tenant or visitor gets of an entire building, and it deserves an agency that treats it that way.

We’re based at 10 Preston’s Rd, right in Canary Wharf, which puts us close to some of London’s busiest residential towers and commercial developments. That location isn’t incidental — being embedded in the area we serve most heavily has given us a genuinely detailed understanding of what buildings around Canary Wharf and the wider E14 postcode expect from concierge and front of house teams, knowledge that carries across into how we staff buildings elsewhere in London too.

From the outset, the agency has been built around a small, accountable team rather than a large call centre operation. Every booking, query and emergency cover request is handled by someone who can actually act on it, rather than being passed between departments before a decision gets made. That’s a deliberate choice, and it’s the main reason clients tend to stay with us rather than shopping around every time a need comes up.

Ellison Grey at a Glance

• ✓ Based at 10 Preston’s Rd, Canary Wharf, London E14 9RL
• ✓ Concierge, front of house, reception & handyman staffing
• ✓ Residential, commercial & mixed-use buildings across London
• ✓ Temporary cover and emergency relief booking available
• ✓ Every candidate identity-checked, referenced & briefed

Our Screening Process

1. Identity & right-to-work verification
2. Employment reference checks
3. Presentation & communication assessment
4. Site-specific briefing before first shift
5. Ongoing performance follow-up with clients

Behind the Scenes

How We Match Staff to Buildings

When a new booking comes in, we don’t simply pull the next available name from a list. We think about the type of building — a quiet mansion block, a busy commercial tower, a serviced apartment building with guest turnover — and match staff whose experience fits that environment. A concierge who’s spent years in a high-footfall commercial lobby isn’t automatically the right fit for a small residential block where residents expect a quieter, more personal service, and vice versa.

Wherever a client books us regularly, we try to keep the same staff returning to the same site, so familiarity builds over time rather than resetting with every booking. And for portfolios spanning multiple buildings, we can act as a single staffing partner across the whole portfolio, keeping communication and standards consistent from one site to the next.