Concierge Staffing

Our concierge staffing service places experienced, well-presented concierge officers into residential and commercial buildings across London. A good concierge does far more than greet people at the door — they manage deliveries, coordinate access for contractors and visitors, keep an eye on communal areas, and act as the calm, capable point of contact residents and tenants turn to when something needs sorting.

We take the time to understand the culture of each site before placing anyone, because a concierge for a quiet mansion block needs a different approach to one for a high-footfall commercial tower. Every concierge we supply arrives briefed on your building’s specific procedures, visitor policy and emergency protocols, and we keep a bench of reliable cover staff ready in case your usual concierge is off sick or on leave, so the desk is never left unmanned. For 24-hour desks, we help design rotas that keep staff alert and fairly scheduled with no gaps between shifts.

Concierge Staffing Includes

• ✓ Visitor & contractor access management
• ✓ Deliveries, parcels & post coordination
• ✓ Communal area oversight
• ✓ 24-hour rota design & shift cover
• ✓ Portfolio-wide concierge staffing for managing agents

Front of House Staffing Includes

• ✓ Visitor sign-in & badge issuing
• ✓ Meeting room coordination
• ✓ Courier & deliveries handling
• ✓ Flexed staffing levels for peak footfall
• ✓ Event & launch-day additional cover

Front of House Staffing

Front of house sets the tone for an entire building, and our front of house staffing service is built to make sure that first impression is consistently strong. We supply front of house officers, hosts and lobby ambassadors for corporate headquarters, serviced offices, mixed-use developments and commercial reception areas throughout London.

Our front of house teams are trained to manage visitor sign-in, badge issuing, meeting room coordination, courier handling and general lobby presentation, all while representing your brand rather than ours. For sites that need a layered presence — a lead officer supported by junior staff during peak hours — we build a rota that flexes with footfall, so you’re never overstaffed during quiet periods or caught short during busy ones. For corporate clients running events or high-profile visits, we can also supply additional front of house staff on a one-off basis.

Reception Staff

We supply polished, switched-on reception staff for offices, showrooms, residential lobbies and managing agent front desks across London. Reception is often the busiest single point in a building — fielding calls, greeting visitors, managing post and parcels, booking meeting rooms and liaising with facilities and security teams — and our receptionists are chosen specifically for their ability to juggle all of it calmly.

We place both long-term reception staff for permanent desks and temporary receptionists to cover holidays, sickness or maternity leave, and every candidate is comfortable with common building management and switchboard systems before their first shift. If your regular receptionist calls in sick at 7am, our aim is to have a suitable replacement briefed and on site well before your desk opens to the public.

Reception Staffing Includes

• ✓ Call handling & switchboard cover
• ✓ Visitor greeting & sign-in
• ✓ Post & parcel management
• ✓ Meeting room bookings
• ✓ Holiday, sickness & maternity cover

Handyman Staffing Includes

• ✓ General maintenance & minor repairs
• ✓ Light fittings & furniture assembly
• ✓ Communal area upkeep
• ✓ Scheduled visits or one-off callouts
• ✓ Coordination with on-site concierge teams

Handyman Staffing

Alongside front of house cover, we supply skilled handyman staff to keep buildings running smoothly day to day. Our handymen handle general maintenance, minor repairs, light fittings, furniture assembly, communal area upkeep and the constant small jobs that managing agents and building managers otherwise have to chase separately.

Many of our clients keep an Ellison Grey handyman on a regular schedule — weekly, fortnightly or on an as-needed callout basis — so routine snags get fixed before they become resident complaints. Because our handyman staff often work alongside the same concierge teams we place, jobs get reported, logged and actioned faster than when maintenance is handled by a separate contractor with no presence on site.

Temporary Staff Cover

Holiday cover, sickness absence and unexpected staff turnover shouldn’t leave your building’s front desk empty. Our temporary staff cover service supplies concierge, front of house, reception and handyman staff on a short-term basis, whether that’s a single afternoon shift or several weeks while you recruit a permanent replacement.

We keep a pool of pre-vetted, building-experienced temporary staff ready to deploy, so bookings can typically be confirmed and briefed quickly rather than left waiting on a lengthy recruitment process. Temporary cover is also a useful way to trial a staffing arrangement before committing to a longer contract — we’re happy to start small and build from there once you have a clearer sense of what the building actually needs.

Temporary Cover Includes

• ✓ Single-shift or multi-week bookings
• ✓ Holiday, sickness & maternity cover
• ✓ Same vetting standard as permanent placements
• ✓ Available across concierge, FOH, reception & handyman roles

Relief Cover Includes

• ✓ Same-day emergency response for account clients
• ✓ Direct phone line, no call centre queue
• ✓ Pre-briefed staff using your existing site notes
• ✓ Confirmation of arrival directly with your team

Relief & Short-Notice Cover

Sometimes a shift falls through with only a few hours’ warning — a concierge is stuck on delayed transport, a receptionist wakes up unwell, or a front of house officer has a family emergency. Our relief and short-notice cover service exists specifically for these moments, giving building managers a direct line to a real person who can arrange emergency staffing quickly.

An unmanned desk creates real risk for a building — missed deliveries, security gaps, frustrated residents — so our relief cover is built around speed of response as much as staff quality. Relief cover works best when we already know a building, which is why we encourage clients to set up an account with us before an emergency happens rather than searching for an agency for the first time in a moment of crisis.